The omni-channel APIs enable connectivity to several messaging channels including SMS, Facebook Messenger, Slack, Telegram, Teamchat, etc, with more to be added soon. The bot builder tools support the entire bot lifecycle including development, testing, deployment, hosting, publishing, monitoring, tracking, search and discovery of bots.
After desktop and clients in the mid-80s, browsers and websites in the mid-90s, and mobile OS and apps in the mid-00s, messaging platforms and bots are emerging as the next wave of tech revolution. Virtually everything that we do today on websites or apps will soon be done through bots. Bots will enable shopping, ordering food, banking, trading and most other activities through your favorite messaging app.
“Bots are the new apps. Bots will transform virtually every aspect of our lives, making it simpler and easier to engage with businesses and brands just by chatting with them”, said Beerud Sheth, founder and CEO of Gupshup. He added, “Every business and brand will have to develop a bot strategy quickly. Gupshup.io offers tools for developers preparing to meet the demand for messaging bots and services.”
The Gupshup platform enables a developer to build, test and deploy a bot across multiple channels in minutes. The bot is automatically hosted with a one-click deploy process. Post-launch monitoring and tracking of bots has also been automated. An omni-channel bot store enables the search and discovery of bots, helping developers to promote their bots.
Gupshup continues to operate its smart-messaging app Teamchat. Teamchat was the earliest bot-friendly messaging app and is currently being used by over 2,000 businesses, including HDFC, ICICI, Meru Cabs and others. Bots built on Teamchat continue to support enterprise use-cases such as CRM, HR and ERP.