Mobile BYOD Users Require More Security

Ellen Mesmmer May 9, 2012
Juniper survey shows anxiety and even confusion about mobile security

A survey of more than 4,000 mobile-device users and IT professionals shows wildly abundant use of mobile devices, but profound concerns about security and how employee-owned devices ought to be used for business purposes.

According to the "Trusted Mobility Index," a survey Juniper Networks undertook to explore the ongoing mobile experience in the U.S., United Kingdom, Germany, China and Japan, mobile-device users on average own three mobile devices, whether they be smartphones, tablets, e-readers or portable video game systems. Eighteen percent of the survey respondents say they own five devices. About three-quarters of respondents are already using some of their mobile devices for sensitive applications, such as online banking and medical information. But the survey reveals considerable anxiety and even confusion about security, and where they should be looking for help or handling of security incidents.

When asked who they hold accountable for security, there's the general sense that they think it would be the "service provider" associated with the wireless network, or secondarily, the "device manufacturer" or "software security provider."

Dan Hoffman, chief mobile security evangelist at Juniper Networks, says it's evident that many people regard their service providers as they first point of contact, but service providers as of yet are not really making it part of their stated commitments to handle user security issues. "But that's going to change," he predicts, saying services providers are very likely to roll security services later this year, based on his own knowledge of the industry.

If a security or privacy incident occurred, 71% of the respondents claimed they would change how they use mobile services or abandon them, especially as concerns online banking, medical and work-related information.