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Industry 'Best Practices' IT Should Avoid at all Costs

These supposed industry best practices are sure to sink your chances of IT success.

Want to do some damage? Establish formal SLA's and treat these SLAs like contracts. If you really want IT to fail, argue about whether you've satisfied your SLAs every time an "internal customer" (there's that phrase again) suggests IT isn't doing what they need it to do.

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