Industry 'Best Practices' IT Should Avoid at all Costs
The 12-fold path to IT failure
What makes IT organizations fail? Often, it's the adoption of so-called industry best practices by people who ought to know better but don't, probably because they've never had to do the job.
From establishing internal customers to instituting chargebacks to insisting on ROI, a lot of this advice looks plausible when viewed from 50,000 feet or more. Scratch the surface, however, and you begin to find these surefire recipes for IT success are often formulas for failure.