Applications

Case Study

Wipro Uses Analytics to Improve On-Time Fulfillment

Ramesh Nagarajan, CIO, Wipro deployed an analytics solution that uses data vizualitaion and BI tools to create high-end descriptive, diagnostic, and predictive analytical reports.

YES Bank Achieves Enhanced Customer Experience with BI

The bank's IT team led by Shetty designed and implemented an in-house platform to provide a holistic single interface for the complete spectrum of its customer engagements.

Chola MS Implemets a Potent CRM to Enhance Customer Experience

Chola MS has a large set of existing customers which has the potential to propel the insurance company on the fast lane to growth. But, the one thing that could put a spoke in the wheel was the lack of a single view of the customer.

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Feature

Is The Need for Data Analysts in India Exaggerated?

In contrast to all the hoopla around the need for data analysts, some CIOs aren’t ready to hire business analysts. Here’s why.

Office for Mac 2011 Successor Nowhere in Sight

The clock is ticking on support for Office for the Mac 2011, and there's no sign from Microsoft of a replacement.

Businesses being transformed by cloud ERP and CRM

What do the government of Texas, catering group Jollibee and a Chinese state-owned media group have in common? The answer is they are all running ERP or CRM in the cloud in ambitious initiatives to grow and transform their businesses.

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How-To

How to Achieve Better Third-party Security

No enterprise is an island. In a connected world, a business cannot function without multiple relationships with third parties--outside vendors, contractors, affiliates, partners, and others.

How to Mitigate Business Risk Using SAM and SLM Tools

Sooner or later, the business risk associated with software management will have a detrimental financial effect on your company if you don't have a SAM and SLM risk mitigation strategy in place.

Why CRM Financial Analysis Always Fails

A smart person once said, 'As long as you're asking the wrong questions, it doesn't matter what answers you come up with.' When it comes to making the business case for CRM, the CFO is likely to ask too many of the wrong questions.

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Interview

Join.me Long ago Eclipsed LogMeIn as the Growth Driver off our Company: LogMeIn COO

Bill Wagner, LogMeIn’s COO talks to us about why the decision to take the free version of the popular remote access product was the right one and how the company’s other products are faring.

On Building a Professional Services Culture

Scott Blanchette, senior vice president of IT services at Nashville-based Vanguard Health Systems, built a professional services group from the ground up.

CIOs Should Inspire Team for ‘Software Defined’ Shift : Chad Sakac, EMC

SDN is pervasive with service providers but they will be relevant within enterprises’ more agile self service clouds in 2014/2015. In next couple of years, SDS will become omnipresent including software on top of commodity storage stacks.

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Video

Computerworld Tech Update: 21 - 25 Oct, 2013

In this roundup of tech news for the week 21 - 25 October, 2013 we talk about office productivity suites, Blackberry, Microsoft, Google Map Pro Engine, Nokia Lumia 2520, and Apple iPad Air.

LinkedIn Refreshes Profiles, Adds New Features

LinkedIn users will soon start seeing a redesigned profile page. Unveiled on Tuesday , the refresh is one of the biggest in years for the professional networking site and is an attempt to get people to share more and stick around longer.

Japan's Sharp Limps it's Way to 100 Years

The Japanese electronics maker, which has a proud history of inventing its way out of problems, faces a management crisis as it passes the century mark.

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News

SAP Answers claims Hana is Not Beneficial for Businesses

But exec admits that SAP doesn't make the business case for Hana well enough.

Researchers Malware Steals Gmail Password, Online Banking Data

University researchers have built an Android app that secretly snatches valuable personal data from other mobile apps, such as webmail, shopping and online banking.

Opera Signs Deal to Become Default Browser on Microsoft's Nokia Feature Phones

The Opera browser signs an important deal to power the aging Asha phones that Microsoft inherited in its Nokia deal.

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Opinion

'We're All Data Scientists Now'

If you're like me and broke into a sweat when confronted with any kind of mandatory math or statistics courses in college, you're in for a world of hurt now -- a world where data reigns and making sense of it all is compulsory.

IT Operations Analytics Provides Real Time Monitoring of Large Volumes of Data

Now that you have initiatives to migrate to the cloud, extend to the mobile web and integrate all the pieces from the BYOD movement, the next hurdle is going to be keeping an eye on all these moving pieces. IT Operations Analytics has been dubbed the solution to bring order to this rapidly growing complexity.

Facebook's Icky Psychology Experiment is Actually Business as Usual

Everybody has heard about Facebook's creepy, secret, psychological experiment designed to see if negative newsfeed posts inspire more negativity -- and vice versa. I too was weirded out by the revelations, feeling manipulated and that my privacy had been invaded upon.

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Slide-Show

Things We Love About Microsoft Office 2013

Office 2013 was designed with IT admins in mind. The new version of Office features improved deployment options, better security and a strong cloud connection.

7 Highly Anticipated Microsoft Upgrades That Will Shake up IT

From Windows Server 8 to Office 15, Microsoft is overhauling its IT portfolio. Here's what to expect

20 iPad Business Apps Every CIO Should Want

iPad apps for sales forces, IT departments and more.

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