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Case Study

Wipro Uses Analytics to Improve On-Time Fulfillment

Ramesh Nagarajan, CIO, Wipro deployed an analytics solution that uses data vizualitaion and BI tools to create high-end descriptive, diagnostic, and predictive analytical reports.

YES Bank Achieves Enhanced Customer Experience with BI

The bank's IT team led by Shetty designed and implemented an in-house platform to provide a holistic single interface for the complete spectrum of its customer engagements.

Chola MS Implemets a Potent CRM to Enhance Customer Experience

Chola MS has a large set of existing customers which has the potential to propel the insurance company on the fast lane to growth. But, the one thing that could put a spoke in the wheel was the lack of a single view of the customer.

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Feature

CIOs should bake BCP/ DR in IT infrastructure ASAP: Keith Tilley, SunGard

“IT is so prevalent to run the risk of not being available while your competition is up and running. DR / BCP should never be just a tick in the box for CIOs,” says Keith Tilley, EVP EMEA & APAC, SunGard Availability Services.

‘Customer–Engagement’ software is a goldmine for CIOs: Stewart Bloom,Aspect

Workforce optimisation is a secret weapon that gives 25% of our revenues. There is a great need for today’s organisations to invest in an effective and robust customer-engagement solution, said Stewart Bloom,CEO,Aspect.

How MDM Works -- or Doesn't Work -- for SMBs

Not every company is big enough to implement traditional MDM solutions, but the smaller ones are still trying to find ways to manage their corporate data.

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How-To

How to Mitigate Business Risk Using SAM and SLM Tools

Sooner or later, the business risk associated with software management will have a detrimental financial effect on your company if you don't have a SAM and SLM risk mitigation strategy in place.

Why CRM Financial Analysis Always Fails

A smart person once said, 'As long as you're asking the wrong questions, it doesn't matter what answers you come up with.' When it comes to making the business case for CRM, the CFO is likely to ask too many of the wrong questions.

How to Close the Big Data Skills Gap by Training Your IT Staff

Companies like Persado, which uses big data to help marketers optimize their messages, are finding success training their existing staff in the new big data technologies.

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Interview

On Building a Professional Services Culture

Scott Blanchette, senior vice president of IT services at Nashville-based Vanguard Health Systems, built a professional services group from the ground up.

CIOs Should Inspire Team for ‘Software Defined’ Shift : Chad Sakac, EMC

SDN is pervasive with service providers but they will be relevant within enterprises’ more agile self service clouds in 2014/2015. In next couple of years, SDS will become omnipresent including software on top of commodity storage stacks.

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Video

Computerworld Tech Update: 21 - 25 Oct, 2013

In this roundup of tech news for the week 21 - 25 October, 2013 we talk about office productivity suites, Blackberry, Microsoft, Google Map Pro Engine, Nokia Lumia 2520, and Apple iPad Air.

LinkedIn Refreshes Profiles, Adds New Features

LinkedIn users will soon start seeing a redesigned profile page. Unveiled on Tuesday , the refresh is one of the biggest in years for the professional networking site and is an attempt to get people to share more and stick around longer.

Japan's Sharp Limps it's Way to 100 Years

The Japanese electronics maker, which has a proud history of inventing its way out of problems, faces a management crisis as it passes the century mark.

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News

Mystery Malware Steals Apple Credentials from Jailbroken iOS Devices

A malware campaign of yet-to-be-determined origin is infecting jailbroken iPhones and iPads to steal Apple account credentials from SSL encrypted traffic.

Salesforce at 15: Industry disruptor wards off midlife crisis

Some signs indicate that Salesforce.com is having a few growing pains, as well as showing some trappings of the mega-vendors it once mocked with its "End of Software" marketing campaign.

SAP Reports Strong Growth in Cloud amid Slow Overall Revenue Growth

SAP reported a strong growth in cloud revenue and fast adoption of its HANA platform in the first quarter, while its software revenue dipped from the same quarter in the previous year.

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Opinion

Four Reasons Why Microsoft is a New Company under Nadella

Here are four surprising things Microsoft has embraced publicly in the past week or so that reveal a new and better company.

Big Data can Lead to Big Security Problems for Asia Pacific Firms

Data is powerful -- but it's also dangerous. The wrong data falling into the wrong hands can have devastating consequences.

Are Apple and Gartner Afraid of Analytics?

In theory, analytics should help firms make key business decisions. In practice, companies ignore analytics because it's likely to tell them the bad news they don't want to hear. This week, the actions of Gartner and Apple illustrated this point to CIO.com columnist Rob Enderle.

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Slide-Show

Things We Love About Microsoft Office 2013

Office 2013 was designed with IT admins in mind. The new version of Office features improved deployment options, better security and a strong cloud connection.

7 Highly Anticipated Microsoft Upgrades That Will Shake up IT

From Windows Server 8 to Office 15, Microsoft is overhauling its IT portfolio. Here's what to expect

20 iPad Business Apps Every CIO Should Want

iPad apps for sales forces, IT departments and more.

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