Ramesh Nagarajan, CIO, Wipro deployed an analytics solution that uses data vizualitaion and BI tools to create high-end descriptive, diagnostic, and predictive analytical reports.
The bank's IT team led by Shetty designed and implemented an in-house platform to provide a holistic single interface for the complete spectrum of its customer engagements.
Chola MS has a large set of existing customers which has the potential to propel the insurance company on the fast lane to growth. But, the one thing that could put a spoke in the wheel was the lack of a single view of the customer.
One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.
Sooner or later, the business risk associated with software management will have a detrimental financial effect on your company if you don't have a SAM and SLM risk mitigation strategy in place.
A smart person once said, 'As long as you're asking the wrong questions, it doesn't matter what answers you come up with.' When it comes to making the business case for CRM, the CFO is likely to ask too many of the wrong questions.
Companies like Persado, which uses big data to help marketers optimize their messages, are finding success training their existing staff in the new big data technologies.
Scott Blanchette, senior vice president of IT services at Nashville-based Vanguard Health Systems, built a professional services group from the ground up.
SDN is pervasive with service providers but they will be relevant within enterprises’ more agile self service clouds in 2014/2015. In next couple of years, SDS will become omnipresent including software on top of commodity storage stacks.
In this roundup of tech news for the week 21 - 25 October, 2013 we talk about office productivity suites, Blackberry, Microsoft, Google Map Pro Engine, Nokia Lumia 2520, and Apple iPad Air.
LinkedIn users will soon start seeing a redesigned profile page. Unveiled on Tuesday , the refresh is one of the biggest in years for the professional networking site and is an attempt to get people to share more and stick around longer.
The Japanese electronics maker, which has a proud history of inventing its way out of problems, faces a management crisis as it passes the century mark.
Modern browsers are chock full of powerful hidden features, but one of the most overlooked features is incognito or private mode. If you've heard of this feature, chances are you know it, rather infamously, as "porn mode."
Hewlett-Packard has found some success with a platform, called Aurasma, that provides augmented reality services to portable devices.
Huawei's enterprise unit has launched the FusionCube for high-end HANA systems and will also work with SAP on products for areas such as enterprise mobility.
To succeed in 2014, CIOs must stabilize core IT systems and reduce the resources directed toward them to focus on customer-centered systems of engagement.
As mobile devices increasingly empower individuals, it's important to develop context-aware mobile apps built on systems of engagement to seamlessly connect with employees, customers, and business partners.
Users may not be happy because they expected more to be achieved before they started using the system.
Office 2013 was designed with IT admins in mind. The new version of Office features improved deployment options, better security and a strong cloud connection.
From Windows Server 8 to Office 15, Microsoft is overhauling its IT portfolio. Here's what to expect