UnMail, earlier known as Octopus, is the newest ESN in town. A product of IDAL of the Polaris Group, it helped the company reduce attrition and support calls, and increase productivity.
Experts in sales, marketing and customer relationship management share their thoughts regarding which CRM features and trends will be the most buzzed about in the year ahead.
CIOs and tech pros may wish Apple took a more traditional approach to IT support, but the fact is the company has reason to maintain a degree of separation — and it may never truly embrace enterprise.
The continued dominance of the cloud, and the continued shortage of talent paint a perplexing picture of the state of IT next year.
Experts in new business acquisition discuss the best places and ways to find prospective buyers for your products or services.
No enterprise is an island. In a connected world, a business cannot function without multiple relationships with third parties--outside vendors, contractors, affiliates, partners, and others.
Here’s a surprise: A CEO bold enough to talk about a deep flaw in the Indian taxi-aggregator business—and why it needs to be fixed quickly.
Stuart McGill, President APJ and CTO, Micro Focus, reiterates that Micro Focus encourages customers to adopt a selective modernization approach, which blends legacy with the new.
Sridhar Vembu – Founder & CEO of Zoho, is an odd fish among technopreneurs. A maverick, who shies away from industry trends, explains his take on VC funding.
John McCormack, CEO of Raytheon Websense, in a recent visit to india, spoke about the tremendous possibilities for leveraging the recent acquisition of Websense by Raytheon, for the global and the Indian enterprise market.
Watch how Eric Herzog, VP-Marketing, IBM Storage Systems talks about IBM’s storage journey over the years.
Concur is going all out in enterprise travel expense automation, leveraging the rise of SMAC, says Ramesh Iyer, MD, Concur Technologies
Intel appoints Venkata Renduchintala as president of Client and Internet of Things (IoT) businesses and Systems Architecture Group
Instead, businesses should look towards startups to provide innovative solutions
Their proposed bill "explicitly prohibits the replacement of American workers by H-1B or L-1 visa holders," said the senators, in a joint statement.
2016 will be the year that the companies that thrive will be those advancing down the customer obsession path
Business ecosystems are partnerships that require building trust, learning together and capturing value equitably, say columnists Madeline Weiss and June Drewry.
In today’s world people make up stuff to damage reputations for both individuals and companies, either because they are paid to or just because they are bad people. No matter the reasons, it can do an amazing amount of damage in this age of social media. Columnist Rob Enderle shares a resource to keep on hand, just in case.
Bill Hewlett and Dave Packard became friends in 1934 and four years later, HP was born. Here’s what happened since.
Gartner claims that global PC shipments are down by 7.7 percent in the third quarter of 2015.