UnMail, earlier known as Octopus, is the newest ESN in town. A product of IDAL of the Polaris Group, it helped the company reduce attrition and support calls, and increase productivity.
Producers at MLB.com suffered from email overload and needed to streamline their workflow and increase collaboration. Here's a look at how they greatly reduced email and simplified its publishing processes.
Governance, risk and compliance (GRC) can be a dauntingly complex undertaking. But for Fiserv, the alternative was even more complicated.
ARIN's announcement that it has run out of IPv4 addresses has hastened the long-awaited move to IPv6. Here's what you need to know about the changeover.
Robbins favors small, internal "start-up" teams over funding and acquiring companies
Inthree, an e-commerce organization, through their web portal and app Boonbox, have been serving rural India with the wonders of technology advancements for the past six years.
Lean methodology espouses continuous improvement of all processes by eliminating waste in everything the company does. Here's how to go about implementing it.
If you run a customer support center, you want increased customer satisfaction. This is the Holy Grail of our industry--and while daunting, it is attainable.
Problems that can solve themselves should. This is called self-healing. As systems are increasingly virtualized, the opportunity to have them self-correct has grown in recent years.
Frank Ciccone, VP & Executive MD at Verizon, talks about the benefits and challenges of UCaaS along with their go-to-market strategies and future plans, in a chat with ChannelWorld India.
"We constantly provide content that is international and is in sync with the international markets. As an OTT platform we need to be future forward," said Manoj Padmanabhan, Executive VP & Business Head, DITTO TV, Zee Network.
Ramesh Vantipalli, Head of EUC & Systems Engineering Manager South, VMware India, believes that, with next-gen smartphone-powered employees having easier access to end-user devices and network connectivity, businesses should reorient themselves around mobile innovations.
Jerry Kennelly, CEO, Riverbed Technology, on his recent visit to India, in an interview with Computerworld, rationalized why privatization was important for Riverbed to make the next big leap.
Jason Nolet, SVP-Routing, Switching and Analytics Product Group, Brocade, shares why Brocade is the forerunner in the SDN discussion and how the New IP will be built on a strong bulwark of SDN and NFV.
Intel is driving IoT framework or reference architecture from sensors to the back end servers and analysis across the ecosystem of tech vendors, developers, systems integrators and CIOs.
Headquarters in Germany, WidasConcepts India has currently 30 employees and recruiting to be 50 in FY 16 and will ramp into about 70 in the next year.
The Federal Communications Commission is okay with Wi-Fi router hacking as long as you can't change the radio frequency parameters.
Ericsson said it's cheaper than buying in or building the equipment itself, Cisco said it's quicker than buying Ericsson.
You need a vendor–neutral, unbiased understanding of system-wide performance, and accurate analytics to support and inform immediate action
The advent of software-defined networking, makes it possible to realize true automation.
Advancements in machine learning will not be the death knell of the modern workforce, but rather provide ample new opportunities for growth, according to Telstra's new CEO, Andrew Penn.
From conducting video meetings to coordinating to-do lists, these collaboration apps for iOS, Android and more will have your far-flung team working in sync in no time.
Facebook today debuted Facebook Home, a new app launcher for Android phones.
Here is a list of 10 popular movies of 2012 which made heavy use of technology.