UnMail, earlier known as Octopus, is the newest ESN in town. A product of IDAL of the Polaris Group, it helped the company reduce attrition and support calls, and increase productivity.
Producers at MLB.com suffered from email overload and needed to streamline their workflow and increase collaboration. Here's a look at how they greatly reduced email and simplified its publishing processes.
Governance, risk and compliance (GRC) can be a dauntingly complex undertaking. But for Fiserv, the alternative was even more complicated.
It is generally accepted in IT that the weakest link in the security chain is the fallible and frequently careless human.
Lean methodology espouses continuous improvement of all processes by eliminating waste in everything the company does. Here's how to go about implementing it.
If you run a customer support center, you want increased customer satisfaction. This is the Holy Grail of our industry--and while daunting, it is attainable.
Problems that can solve themselves should. This is called self-healing. As systems are increasingly virtualized, the opportunity to have them self-correct has grown in recent years.
Ashok Vaswani, CEO, personal and corporate banking, Barclays, talks about digital evangelism and how digitization is re-shaping the business of the 300-year old bank.
Bill Wagner, LogMeIn’s COO talks to us about why the decision to take the free version of the popular remote access product was the right one and how the company’s other products are faring.
Computerworld India took some one-on-one time with Kaseya’s new CEO Yogesh Gupta, to discuss where he wants to take Kaseya in the coming years and how he plans to do it.
Jason Nolet, SVP-Routing, Switching and Analytics Product Group, Brocade, shares why Brocade is the forerunner in the SDN discussion and how the New IP will be built on a strong bulwark of SDN and NFV.
Intel is driving IoT framework or reference architecture from sensors to the back end servers and analysis across the ecosystem of tech vendors, developers, systems integrators and CIOs. It’s not about bits and bytes from a digital perspective but one needs to know temperature, location and other aspects. But it will require interesting new skillsets at the organisation end across the entire spectrum to the likes of information scientists, data partitioners, networking experts to drive the true benefits of IoT, says Narendra Bhandari, Director, Software & Services Group, Intel Asia Pacific.
Gartner: Modernization and digital transformation projects are behind growth in enterprise application software market
Worldwide enterprise application spending to grow 7.5 percent to $149.9 billion in 2015.
The two organizations have signed a Memorandum of Understanding (MoU) wherein IIIT-B would leverage a portion of Mphasis’ Corporate Social Responsibility (CSR) funds for supporting social enterprises.
Ventuno partners with Akamai for superior video solutions and high-performance user experiences across screens
Ventuno’s online video solutions leverage Akamai’s Media Delivery Solutions. Customers using the combined solution will benefit from global reach, great quality and improved video delivery performance.
You need a vendor–neutral, unbiased understanding of system-wide performance, and accurate analytics to support and inform immediate action
The advent of software-defined networking, makes it possible to realize true automation.
Advancements in machine learning will not be the death knell of the modern workforce, but rather provide ample new opportunities for growth, according to Telstra's new CEO, Andrew Penn.
From conducting video meetings to coordinating to-do lists, these collaboration apps for iOS, Android and more will have your far-flung team working in sync in no time.
Facebook today debuted Facebook Home, a new app launcher for Android phones.
Here is a list of 10 popular movies of 2012 which made heavy use of technology.