How to Apply Lean Methodology to IT

Lean methodology espouses continuous improvement of all processes by eliminating waste in everything the company does. Here's how to go about implementing it.

5 Steps to Transform Support Services

If you run a customer support center, you want increased customer satisfaction. This is the Holy Grail of our industry--and while daunting, it is attainable.

Digital India to be Key Enabler for IoT: Narendra Bhandari, Intel

Intel is driving IoT framework or reference architecture from sensors to the back end servers and analysis across the ecosystem of tech vendors, developers, systems integrators and CIOs. It’s not about bits and bytes from a digital perspective but one needs to know temperature, location and other aspects. But it will require interesting new skillsets at the organisation end across the entire spectrum to the likes of information scientists, data partitioners, networking experts to drive the true benefits of IoT, says Narendra Bhandari, Director, Software & Services Group, Intel Asia Pacific.