Ramesh Nagarajan, CIO, Wipro deployed an analytics solution that uses data vizualitaion and BI tools to create high-end descriptive, diagnostic, and predictive analytical reports.
The Leela Palaces, Hotels and Resorts, introduced in-room iPads and took customer satisfaction to newer levels.
Here’s the story behind the campaign that created a storm in the market—and IT’s role in it.
In theory, a hybrid offshore deal combines the best of pure outsourcing and a captive IT services center. In reality, it's more complicated -- and not for everyone.
Where would small businesses be without hosted services? They let you do everything from store files to hold meetings, without adding costly infrastructure.
As IT outsourcing matures, you'd think negotiating IT service deals would get easier. Not so, according to the attorneys who deal with service levels, contract structure and pricing models.
Being at the top of your IT outsourcing provider's priority list can be of great benefit to you. Here are 10 simple yet often-overlooked ways to get to the top of the list without having to buy your way there.
Free your help desk staff and empower your IT customers by eliminating these five all-too-common calls.
Alan Perkins, the CTO of Rackspace Asia Pacific, was named by The Australian as one of the Top 20 people to watch in technology in 2012. Perkins shared his thoughts on the future of OpenStack, new generation cloud computing technologies and responded to a recent statement by a Gartner analyst that made light of OpenStack.
Here’s what Mamatha Chamarthi, CIO at Consumers Energy—a Michigan electric and natural gas utility, had to say on the resurfacing of outsourcing strategies in the new-age economy.
Keeping IT one step ahead of expansion plans at independent grocery chain Drakes Supermarkets is CIO Rod Koza's remit for 2013.
In this roundup of tech news for the week 18 - 22 November, 2013 we talk about Google, Yahoo, Microsoft, Salesforce.com and the Indian IT market.
The move out of the manufacturing business is late enough not to make a significant impact on the company’s overall profitability.
Outsourcers will have opportunities to create new activities for compliance-concerned industries and deepen their social media activities with first adopters as channels evolve.
KPMG's report suggests that as IT outsourcing expands, there will be an end of "out of sight" agreements as business start taking closer control over outsourced functions.