Ramesh Nagarajan, CIO, Wipro deployed an analytics solution that uses data vizualitaion and BI tools to create high-end descriptive, diagnostic, and predictive analytical reports.
KPIT’s need to stay ahead of the game sees them migrate to a new OS that helps them improve employee productivity.
The bank's IT team led by Shetty designed and implemented an in-house platform to provide a holistic single interface for the complete spectrum of its customer engagements.
The Windows Phone operating system still ranks third behind Android and iOS, but it is slowly seeing growth in the U.S. and Europe, and its eventual convergence with the Windows OS could mean even greater momentum.
At a time when humans are clearly reaching the limits of what we can absorb and understand, the main benefit of having machines working alongside humans is the ability to access the best of both worlds.
Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.
A smart person once said, 'As long as you're asking the wrong questions, it doesn't matter what answers you come up with.' When it comes to making the business case for CRM, the CFO is likely to ask too many of the wrong questions.
The term #NoEstimates is specifically tied to humans using their judgment to predict development effort for a solution that have not yet fully developed.
Companies like Persado, which uses big data to help marketers optimize their messages, are finding success training their existing staff in the new big data technologies.
The creator of the world's most popular Linux distro talks candidly about his goals, his successes and his nightmares.
Scott Blanchette, senior vice president of IT services at Nashville-based Vanguard Health Systems, built a professional services group from the ground up.
As co-president of Oracle, Mark Hurd is tasked with selling an ever-increasing array of new software and hardware products, such as the Exadata database machine and Fusion Applications, while figuring out how to keep the company's vast installed base happy and fending off competition from the likes of SAP.
In this roundup of tech news for the week 18 - 22 November, 2013 we talk about Google, Yahoo, Microsoft, Salesforce.com and the Indian IT market.
In this roundup of tech news for the week 11 - 15 November, 2013 we talk about Edward Snowden, Twitter, Microsoft and Android.
In this roundup of tech news for the week 21 - 25 October, 2013 we talk about office productivity suites, Blackberry, Microsoft, Google Map Pro Engine, Nokia Lumia 2520, and Apple iPad Air.
IT managers facing the task of explaining the business value of IT to the C-suite don't necessarily have an easy time of it. But eBay believes it has fixed this problem with a metric that translates IT resources into key business metrics
The ever-increasing complexity of data about IT environments is making it increasingly difficult for organizations to make effective IT decisions.
Trends come and go in the technology industry but some things, such as IT system failures, bloom eternal.
To succeed in 2014, CIOs must stabilize core IT systems and reduce the resources directed toward them to focus on customer-centered systems of engagement.
As mobile devices increasingly empower individuals, it's important to develop context-aware mobile apps built on systems of engagement to seamlessly connect with employees, customers, and business partners.
Even as he heads to the door, Ballmer is changing how Microsoft will run for years to come.
The latest version of the Mac OS is no transformative update, but it includes several key changes that most users will like.
Windows 8 improves on Windows 7 in several areas, but there are several things that could use improvement. Here's a wish list of things we'd love to see in an update or service pack for Windows 8.
We bring to you six companies and their products which lured and surprised buyers and gadget-freaks alike.