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Topic : Telecommunication

5 Steps to Transform Support Services

If you run a customer support center, you want increased customer satisfaction. This is the Holy Grail of our industry--and while daunting, it is attainable.

Red Hat rides the IoT wave with open-source

Red Hat’s think tank has always sworn by open-source, and believes that it’s the key to unleashing next-gen technologies. With IoT storming the enterprise, the pitch remains the same. Here’s why Red Hatters believe open-source is where you ought to put your money.