TeamViewer review: Great remote-access system for personal use, but priced high for most business purposes

This powerful combination of tools makes financial sense only for corporate support.

Glenn Fleishman

TeamViewer is a powerful remote-access tool designed for large-scale use, and combining remote screen control, remote file access, and robust ability to share the observation or control of screens among users. It bundles in text, audio conferencing, and video conferencing, and a single-user license allows the remote control of unlimited computers.

It’s also the most generous company out there where personal use is concerned. TeamViewer allows unlimited use of the full version of its software for non-commercial purposes, which the company offers a clear definition of (no direct or indirect revenue or business support).

For personal users, it’s my number-one recommendation, because of the robust features supported. It’s also great for a single user with multiple desktops, whether for accessing on the same network or remotely.

Pricey for businesses

Outside of that use case, however, TeamViewer’s price will deter all but those building support systems in large companies, where having a central way to access large numbers of computers by support technicians is key. The software starts at $49 a month (billed annually at $588) for a single user and a single session to any of an unlimited number of computers on which the host software is installed. Licenses for multiple users and multiple simultaneous sessions go up from there, and aren’t out of line with enterprise pricing.

teamviewer remote control client IDG

The TeamViewer remote control Mac client.

The macOS client isn’t very Mac like, but it’s relatively straightforward to use. A Remote Control tab shows computers in your account set, and you can select one and use it in a variety of ways, including for presentations and video calls.

The iOS client is a little thin compared to the desktop versions, but offers solid access to necessary features, including an easy swap among multiple monitors on a remote desktop.

TeamViewer’s desktop host software comes in versions for macOS, Windows, and some versions of Linux, and has mobile support for iOS and Android.

Bottom line

For personal use, TeamViewer is the standout choice. But for any business purpose except its intended enterprise-level support, consider other options.

TeamViewer review: Great remote-access system for personal use, but priced high for most business purposes

This powerful combination of tools makes financial sense only for corporate support.

Glenn Fleishman Jul 08th 2019

TeamViewer is a powerful remote-access tool designed for large-scale use, and combining remote screen control, remote file access, and robust ability to share the observation or control of screens among users. It bundles in text, audio conferencing, and video conferencing, and a single-user license allows the remote control of unlimited computers.

It’s also the most generous company out there where personal use is concerned. TeamViewer allows unlimited use of the full version of its software for non-commercial purposes, which the company offers a clear definition of (no direct or indirect revenue or business support).

For personal users, it’s my number-one recommendation, because of the robust features supported. It’s also great for a single user with multiple desktops, whether for accessing on the same network or remotely.

Pricey for businesses

Outside of that use case, however, TeamViewer’s price will deter all but those building support systems in large companies, where having a central way to access large numbers of computers by support technicians is key. The software starts at $49 a month (billed annually at $588) for a single user and a single session to any of an unlimited number of computers on which the host software is installed. Licenses for multiple users and multiple simultaneous sessions go up from there, and aren’t out of line with enterprise pricing.

teamviewer remote control client IDG

The TeamViewer remote control Mac client.

The macOS client isn’t very Mac like, but it’s relatively straightforward to use. A Remote Control tab shows computers in your account set, and you can select one and use it in a variety of ways, including for presentations and video calls.

The iOS client is a little thin compared to the desktop versions, but offers solid access to necessary features, including an easy swap among multiple monitors on a remote desktop.

TeamViewer’s desktop host software comes in versions for macOS, Windows, and some versions of Linux, and has mobile support for iOS and Android.

Bottom line

For personal use, TeamViewer is the standout choice. But for any business purpose except its intended enterprise-level support, consider other options.